Terms of service.
These Terms and Conditions (“Terms”) govern your use of the services provided by Unravel Social Co. (“Company”, “we”, “our”, or “us”). By engaging with us, you agree to be bound by these Terms.
1. Services
The services we offer include, but are not limited to, social media consultations, audits, strategy development, downloadable resources, and the engagement strategy ebook. Specific details of the services you will receive will be outlined in your service agreement.
2. Client Responsibilities
You agree to:
• Provide us with the necessary information to complete the services.
• Ensure the accuracy and legality of the materials you provide.
• Comply with all applicable laws and regulations.
3. No Guarantee of Results
We provide professional services and advice, but we do not guarantee specific results, such as increased followers, sales, or engagement. Your success depends on multiple factors outside our control.
4. Intellectual Property Rights
You acknowledge that all intellectual property rights related to the services we provide remain the exclusive property of Unravel Social Co. This includes content created for social media campaigns, strategies, and any other deliverables. Upon full payment, you are granted a non-exclusive, non-transferable license to use the materials for their intended purpose.
You agree not to reproduce, distribute, or alter the content provided without our prior written consent. You may implement the strategies and action the recommendations provided, but you may not resell or modify our content.
5. Privacy Policy & Data Protection
We respect your privacy and are committed to protecting your personal information. By using our services, you consent to our collection, use, and storage of your personal information in accordance with our Privacy Policy [below]. This policy outlines how we handle your data and the rights you have regarding your personal information.
We take reasonable steps to ensure that your personal data is secure and only share it with third parties when necessary to provide the services or as required by law.
6. Non-Disclosure Agreement (NDA)
By engaging with Unravel Social Co., you agree not to disclose, share, or use any proprietary strategies, processes, techniques, or other confidential information related to the services we provide. This includes but is not limited to social media strategies, templates, frameworks, content plans, or any business models developed specifically for you.
You acknowledge that these strategies and methods are the exclusive intellectual property of Unravel Social Co., and any unauthorized use or disclosure could cause substantial harm to our business. You agree to keep all such confidential information strictly confidential and only use it for the intended purpose of the services provided.
This NDA obligation will continue even after the termination of our business relationship. In the event of a breach, Unravel Social Co. reserves the right to seek damages.
7. Payment & Refunds
All services are non-refundable once provided. Payment must be made in full before the delivery of services unless otherwise agreed upon in writing. Refunds for dissatisfaction will be provided at our discretion, depending on the situation.
8. Limitations of Liability
Our liability to you is limited to the amount you paid for the services. We will not be liable for indirect, incidental, or consequential damages arising from your use of our services, including but not limited to loss of revenue, data, or business.
9. Termination
Either party may terminate the service agreement with written notice. If you terminate the agreement before the completion of services, you will still be responsible for payment for services rendered up to the termination date.
Unravel Social Co. reserves the right to terminate services at its discretion. Clients can terminate services due to dissatisfaction, but refunds will be issued at the Company’s discretion, depending on the situation.
10. Media Release
By engaging with Unravel Social Co., you grant us permission to use any feedback, reviews, or content created in the course of providing services for marketing, advertising, or promotional purposes. This includes, but is not limited to, usage on our website, social media accounts, and other media platforms. Clients may proactively request to review and approve any public-facing content prior to its release.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Unravel Social operates. If any dispute arises, it will be resolved in the competent courts located in that jurisdiction.
12. Dispute Resolution
In the event of a dispute, both parties agree to attempt to resolve the matter amicably through informal negotiation or mediation before pursuing legal action. If mediation fails, the dispute will be resolved through arbitration or in court, as appropriate.
13. Changes to Terms
Unravel Social Co. reserves the right to modify these Terms at any time. You will be notified of any changes through our website. Continued use of our services after such changes constitutes your acceptance of the new terms.
Privacy policy.
Effective Date: August 1, 2024
Unravel Social Co. (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal data is processed in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your personal information.
1. Information We Collect
We may collect the following types of personal information:
• Name, email address, phone number, and business details when you contact us or sign up for services.
• Information about your use of our website or services, such as usage data and communication preferences.
2. How We Use Your Information
We use your information to:
• Provide you with the services you request.
• Communicate with you regarding your services or updates.
• Improve our website and services.
• Comply with legal requirements.
3. Data Security
We take appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, or alteration. However, no method of transmission over the Internet is 100% secure.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your data with service providers that assist in the delivery of services, such as payment processors or IT support, but only to the extent absolutely necessary.
5. Your Rights
You have the right to:
• Access and correct any personal data we hold about you.
• Request that we delete your personal data, subject to certain conditions.
• Object to the processing of your personal data in certain circumstances.
6. Changes to the Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website. By using our services, you consent to the collection and use of your personal data as outlined in this Privacy Policy.
Digital products.
Terms of Use
By purchasing, downloading, or using these digital products, you agree to the following terms and conditions. If you do not agree, you are prohibited from using or accessing the product.
Intellectual Property
This digital product is the sole property of Unravel Social Co. (“USC”) and is protected under international copyright and trademark laws. All rights, title, and interest in the product, including its content, design, and functionality, remain with USC.
You are granted a limited, non-exclusive, non-transferable license to use the product solely for personal business purposes. Modification, reproduction, distribution, resale, or creation of derivative works based on this product are strictly prohibited without USC’s written permission. You may not share or upload the product to public or private repositories, or otherwise make it accessible to others outside your licensed use.
2. Privacy and Data Protection
USC respects your privacy. Personal data provided during the purchase process will be handled per our Privacy Policy. By purchasing this product, you consent to the collection and processing of your data as outlined in our policy.
USC does not share your personal data with third parties, except as required by law or necessary for service (e.g., payment processing). Contact hello@unravelsocial.com for data usage inquiries.
3. Refund and Returns Policy
All sales of this digital product are final. No refunds, returns, or exchanges will be provided once the product has been delivered, regardless of technical issues or dissatisfaction with the product.
4. Disclaimers of Warranty, Liability, and Results
This product is provided “as-is,” and USC makes no guarantees, express or implied, about the accuracy, completeness, or suitability of the content. We make no promises about specific results or outcomes from implementing the strategies provided. Results depend on individual application, effort, and external conditions beyond USC’s control.
By purchasing, downloading, or using this product, you acknowledge that success is not guaranteed and that USC is not liable for any outcomes, including financial, personal, or professional impacts resulting from its use. USC shall not be held responsible for any damages, income loss, or other negative consequences from the use or misuse of this product. In any case, USC’s liability, if any, will not exceed the amount you paid for the product.
5. Limitations on Use
You are expressly prohibited from reselling, distributing, or sublicensing the product to any third party without USC’s prior written consent. Any attempt to reverse-engineer the product is also prohibited.
6. No Third-Party Liability
USC is not responsible for the actions or claims of third parties in relation to your use of this product. By using this product, you agree that any effects of its use or misuse are your responsibility, including impacts on or claims by third parties.
7. Termination of Use
USC reserves the right to terminate or suspend your access to the product if you violate these terms, without prior notice. Termination will not entitle you to a refund.
8. Indemnification
You agree to indemnify, defend, and hold harmless USC, its officers, directors, employees, agents, and affiliates from any claims, damages, or expenses (including legal fees) arising out of your violation of these terms or misuse of the product.
9. Dispute Resolution
In the event of any dispute, both parties agree to attempt to resolve it through informal negotiations. If unresolved, disputes shall be submitted to binding arbitration through the Online Dispute Resolution (ODR) Services or the Canadian Arbitration Association, with decisions being final and binding.
10. Modification of Terms
USC reserves the right to update these Terms and Conditions at any time. Changes will be posted on this page and become effective immediately. By continuing to use the product after changes, you accept the updated terms. The Terms of Use at the time of your purchase will govern that specific transaction. Please review these terms regularly.